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FAQ

Top FAQs

Where can I purchase Etalia pizzas?

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Thanks for asking!  You can place your order for 2 or 4 packs of 13” family-size pizzas online and we will ship them to you. Currently, we are not offering the first and only organic, fresh rising gluten-free, craft pizzas in any retail stores. 

How many servings is an Etalia pizza?

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Each 13” Etalia family-size pizza serves ~3 adults or 4-5 children. This is NOT a personal-sized pizza, nor is it XXXL.

How much is shipping?

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We offer flat-rate shipping in the United States. Rates are based on the state of your shipping destination. You can order a 2-pack or 4-pack of our 13” family-size pizzas—and you still pay the same flat-rate per delivery. Orders with more than 8 pizzas will incur a secondary shipping charge to cover the cost of shipping more than 1 container. Please check out the shipping rate for your state.

We ship dry goods (like pizza screens) for free. Packages typically arrive within 2 to 7 business days after being shipped.

How does this whole shipping frozen pizza thing work?

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We have done many national tests to make SURE your pizzas arrive frozen SOLID. In order to maintain the ideal temperature, our frozen shipments are packed in an eco-friendly, thermally protected box with enough dry ice to keep your items completely frozen during transit. Each order is carefully packed with the right amount of dry ice to maintain the desired temperature inside the package based on the number of products you order and the time expected to your destination.

Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.

How long after I place my order will my pizzas ship and when can I expect delivery?

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Frozen goods shipped via flat-rate shipping arrive 1 to 3 days after being shipped, depending on the shipping destination. Frozen goods will only be shipped on Monday through Wednesday to maintain the necessary temperature on delivery. Our frozen shipments can’t be in transit over the weekend, so orders received later in the week may need to be held for shipping out the following Monday. We do not ship across weekends because shipping time extends past the effectiveness of dry ice.

We ship dry goods (pizza screens) for free. Packages typically arrive within 2 to 7 business days after being shipped.

What's your return/replacement policy?

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We want you to be completely satisfied with the quality of Etalia pizzas. If you receive frozen products that are thawed or materially damaged or have other substantive problems, we will replace your products free of charge. To request a replacement, please contact us at hello@etaliafoods.com with details within 7 days of receipt of products.

To help us with our quality control processes we would greatly appreciate it if you can send a picture of the problem via email. This is not required but will help us in dealing with packaging or shipping issues.

We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.

Do you sell gift cards?

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You bet! Etalia gift cards are the PERFECT gift for the gluten-free and gluten-full eater in your life. Purchase Gift Card »

Gift cards are delivered by email only and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Do you offer any dairy-free, soy-free and egg-free pizzas?

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We sure do. Our Nudo (naked pizza dough) is free of ALL top 8 allergens.

You can garnish the Nudo with your favorite toppings to create your own healthy and delicious pizza varieties.

Ingredients: Organic Flour Blend (100% Whole Grain Sorghum Flour, Organic Tapioca Flour, Organic Rice Flour, Xanthan Gum), Water, Organic Extra Virgin Olive Oil, Organic Honey, Sea Salt, Organic Apple Cider Vinegar, Yeast.

Are your pizzas free of the 'Big 8' allergens?

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Our Nudo (naked pizza dough) is free of all 8 allergens. Please review the ingredients and nutrition information for the Nudo.

Do you have a freshness guarantee?

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We stand behind our commitment to deliver your order frozen solid, using incredible ingredients and a guarantee your pizzas will stay fresh in your freezer for 6 months.

If you have an issue with freshness, please give us the chance to make it right. Just reach out to hello@etaliafoods.com within 7 days of receiving your delivery or within the 6-month freshness date and our Customer Experience team will be happy to help. Including a photo with your submission is appreciated and will help us improve for the future.

How does Etalia pizza compare to other gluten-free frozen pizzas?

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Etalia has created the first and only organic, fresh rising, gluten-free craft pizza. Etalia pizzas and pizza dough are 13” family-size and feed ~3 adults or 4-5 children/each. Our ingredients are certified organic, gluten-free and produced in a dedicated gluten-free facility.

We are dedicated to using the time-honored techniques of artisanal pizzerias. Each batch is created by our bakers in small quantities, preserving the quality, craftsmanship, and flavor of each pie.

Leveraging restaurateur feedback and 10 years of recipe testing, we’ve crafted a high quality, premium pizza worthy of the highest standards. Our goal is to craft the best frozen pizza you can make at home, with the gourmet taste and texture of your favorite fine pizzeria.

Our Nudo pizza dough and topped variations have a different price per pizza:

+ Nudo 13” Family-Size 4 pack, $14.50/each
+ Margherita 13” Family-Size 4-pack, $18.50/each
+ Verdura 13” Family-Size 4-pack, $18.50/each

We currently sell our pizzas 100% online and charge a flat-rate shipping rate determined by the delivery address. We ship our pizzas using dry ice and eco-friendly shipping materials. See your flat-rate shipping rate.

Pricing & Servings

Why is the Etalia 4-Pack the most popular?

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Our 2-pack is a great starter size, but having a 4-pack in the freezer not only gives you peace of mind for that on-the-fly dinner and also maximizes your flat-rate shipping fee.

How much are your pizzas?

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Our price per pizza varies between the Nudo and our topped variations:
+ Nudo 13” Family-Size 4 pack, $14.50/each
+ Margherita 13” Family-Size 4-pack, $18.50/each
+ Verdura 13” Family-Size 4-pack, $18.50/each

Etalia has created the first and only organic, fresh rising, gluten-free craft pizza. Etalia pizzas and pizza dough are 13” family-size and feed ~3 adults or 4-5 children/each. Our ingredients are certified organic, gluten-free and produced in a dedicated gluten-free facility. We ship our pizzas using dry ice and eco-friendly shipping materials.

We currently sell our pizzas 100% online and charge a flat-rate shipping rate determined by the delivery address. See your flat-rate shipping rate.

How many servings is each pizza?

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Etalia has created the first and only organic, fresh rising, gluten-free craft pizza. Etalia pizzas and pizza dough are 13” family-size and feed ~3 adults or 4-5 children/each. Our ingredients are certified organic, gluten-free and produced in a gluten-free facility. We ship our pizzas using dry ice and eco-friendly shipping materials.

What size are your pizzas?

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13 inches - Etalia pizzas and pizza dough are family-size and feed ~3 people/each. For freezer considerations, each Etalia pizza box is 13 ¼” x 13 ¼” x 1 ¼” - please make sure your freezer can accommodate the pizza boxes as they need to be kept frozen.

Ingredients & Nutrition

Can I review the ingredients and nutrition labels for each pizza?

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You bet!  We know transparency is important to discerning consumers like yourself!

Each of our 3 flavors has the ingredients and nutrition listed on the product pages:

 + Margherita Pizza

 + Verdura Pizza

 + Nudo Pizza Dough

Are all of your pizzas gluten-free and organic?

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The Etalia Kitchen is a dedicated gluten-free facility and Certified Organic. All of our products are gluten-free. The ingredients used in our pizza dough, sauce, and veggie toppings are all certified organic. Currently, our cheeses are non-GMO, but not organic. We are working on sourcing them organic.

Are you a certified organic company?

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Yes, we are! To achieve organic certification, all of our products must be at least 70% organic and completely non-GMO, which our pizzas are. The Nudo is at least 95% organic.

Federal labeling regulations dictate when products can be labeled “Organic” or “Made with Organic”. Specifically, the USDA regulations state that products labeled “Organic” must contain at least 95% organic ingredients, and products labeled “Made with Organic” must contain at least 70% organic ingredients. Also, products labeled “Organic” or “Made with Organic” can only use non-GMO ingredients (ingredients that have not been derived through genetic modification/genetic engineering).

We worked very hard to achieve our organic certification and are proud to offer you delicious and better-for-you products.

Are any of the products used in Etalia pizzas exposed to gluten?

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We know how dangerous cross-contamination is which is why the Etalia Kitchen is a dedicated gluten-free facility.

Can I purchase a gluten-free crust and use my own toppings and sauce?

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Absolutely! Make sure to add the Nudo (naked pizza dough) to your cart and get creative. We’d love to see your creation, so please share your photos on social media by tagging @etaliafoods.

Baking Instructions

What’s the best way to bake an Etalia pizza?

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Here's our baking instructions:

1) Preheat: Set oven rack in lower third of oven and preheat to 500°F. Keep pizza frozen while preheating.

2) Prep: Remove frozen pizza from packaging. PLACE PIZZA ON A PIZZA SCREEN.*

Don’t have a pizza screen yet? Place pizza on parchment paper (included) and place directly on oven rack.

DO NOT put pizza directly on oven rack without parchment paper. The dough will melt through the rack.

DO NOT bake on baking sheet or pizza stones. Our fresh dough needs air to circulate underneath.

3) Bake: Bake for 10 minutes, rotate ½ turn, and bake another 3-5 minutes. Total time 13-15 minutes. Every oven is different - adjust temperature, time, and rack position as needed.

For full cooking recommendations.

What’s the best way to prepare the Nudo (naked dough)?

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The best way to prepare the Nudo is to top it with your favorite ingredients. Creativity is king! Red sauces, olive oil, garlic? Cheese or no cheese. Veggies or meat? In fact, we’ve had many customers tell us they love to make the Nudo as a flatbread by topping it with olive oil, garlic, and parmesan. There is no wrong way to top a Nudo.

Our dough is fresh (not pre-baked). The pizza screen allows hot air to fully bake the dough.

Add your favorite toppings, then bake, and watch it rise!

For full cooking recommendations.

Do I bake the Nudo pizza crust before I top it with sauce and toppings?

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Nope! Just add what you like to the frozen Nudo and then bake as directed. No need to pre-bake the crust before topping...just make sure to place it on parchment paper or the pizza screen. Do not place it directly on the rack or a pizza stone.

Can I put the pizza directly on the rack inside my oven?

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NO NO NO NO! Since all Etalia pizzas are frozen fresh, the dough will melt through the oven rack and cause a total disaster. #epicfail. Make sure to use a pizza screen or the parchment paper we included in the carton.

Can I bake the pizza on my pizza stone?

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NO NO NO NO! Please don’t! Our special recipe cooks best when air & heat can circulate under the pizza. A pizza stone blocks the flow of heat and air and will result in a pie that never gets completely cooked.

What’s up with the pizza screen?

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This lightweight, thin perforated metal disc makes it super simple to slide on a frozen pizza, stick it in the oven, and take out a masterpiece. All without the weight and clean-up of a big, hot, and heavy pizza stone.

Our first choice for baking Etalia products is on a pizza screen. While you can also use parchment paper, the best results will come from a pizza screen.

Pizza screens (especially in the gluten-free realm) make your pizza cook evenly top to bottom and leave the crust perfectly light and crispy, yet soft and chewy. If you don’t already own a pizza screen, you can easily add one to your Etalia order.

Do I have to use a pizza screen to bake an Etalia pizza?

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Have to? No. Should you? Yep. But you can also use the parchment paper we include in the pizza carton. Add a pizza screen to your purchase.

Pizza screens (especially in the gluten-free realm) make your pizza cook evenly top to bottom and leave the crust perfectly light and crispy, yet soft and chewy.

DO NOT place an Etalia pizza directly on the rack. Our dough is frozen fresh, not par-baked and it will cause one heck of a mess. Also, we do not recommend you bake an Etalia pizza on a pizza stone. The pizza stone doesn’t allow the air and heat to circulate...so the crust may not rise and get crispy.

What if I don’t have a pizza screen?

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No problem, just use the parchment paper we include in the pizza carton or add a pizza screen to your order and we will ship it to you. You can also find these at your local culinary or restaurant supply store.

Home Delivery/Shipping

What if I live in the Boulder/Denver, CO area, may I pick up my pizzas at the Etalia Kitchen?

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Currently, we are only shipping Etalia pizzas. Please send an email to hello@etaliafoods.com if local pick-up is something you would like us to explore.

What do you charge for shipping and handling?

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We offer flat-rate shipping in the United States. Rates are based on the state of your shipping destination.

See our shipping fees by destination.

Do you ship to PO Boxes?

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Sorry, we cannot ship to PO Boxes.

Can I send an order as a gift?

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Yes, you can! But, please make sure that you check that the recipient will be in town on the day it will arrive. No one likes coming home to a box of mushy, no good pizza on their front porch! We’d recommend a gift card instead so your gift recipient can control when they will receive the gift.

How long can my pizza stay in the shipping box?

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We do recommend opening the package immediately upon arrival and getting it into a freezer as soon as possible and within the same day it arrives.

My order arrived partially or totally thawed, what do I do?

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If your pizza doesn’t arrive perfectly frozen, we’ll reship the order at our cost. We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.

We want you to be completely satisfied with the quality of Etalia pizzas. If you receive frozen products that are thawed or materially damaged or have other substantive problems, we will replace your products free of charge. To request a replacement, please contact us at hello@etaliafoods.com with details within 7 days of receipt of products.

To help us with our quality control processes we would greatly appreciate it if you can send a picture of the problem via email. This is not required, but will help us in dealing with packaging or shipping issues.

Do you ship to Hawaii and Alaska?

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We ship to all 50 United States and the District of Columbia, via UPS.

Please see our shipping rates.

Do you ship outside the U.S.?

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We do not ship internationally at this time, sorry.

How do you ensure the pizzas stay frozen during shipping?

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Our frozen shipments are packed in an eco-friendly, thermally protected box with enough dry ice to keep your items completely frozen during transit. Each order is carefully packed with the right amount of dry ice to maintain the desired temperature inside the package based on the quantity of products you order and the time expected to your destination.

Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.

Can I track my package delivery?

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Definitely! Once your order ships, you’ll receive a shipping confirmation email with your UPS tracking number and a link to track it. All orders will deliver in 1-3 days after being shipped.

How should I dispose of the packaging?

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Please handle dry ice with extreme care! Do not touch dry ice with your bare hands. Prior to disposing of your delivery materials, please allow any remaining dry ice to fully dissipate. Within 24 hours the solid dry ice will convert to a gas.

Always wear hand protection: an oven mitt or heavy cloth towel will work. Using a towel or mitt to protect your hands, take the wrapped dry ice out of the shipping container. Do not put dry ice directly on tiles or solid surface countertop as the extreme cold of the dry ice may cause the surface to crack. Once you have removed your frozen pizzas, place the dry ice back in the insulated bag and move it to a well-ventilated area away from children or animals until any remaining ice has disappeared. Do not breathe the carbon dioxide gas deeply or for an extended period of time.

Our packaging is eco-friendly, so please place all materials in your recycling dispenser. In order to dispose of your other delivery materials, cut or rip open the insulation to separate the plastic liner from the recycled material inside. The lining can be recycled as #4 plastic. The filling made from recycled denim can be composted or will decompose naturally within a year if placed in the trash. Simply break down the cardboard box and drop it in paper recycling.

Dry Ice

I just received dry ice with my order—what should I do with it?

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Please handle dry ice with extreme care! Do not touch dry ice with your bare hands. Prior to disposing of your delivery materials, please allow any remaining dry ice to fully dissipate. Within 24 hours the solid dry ice will convert to a gas.

Always wear hand protection: an oven mitt or heavy cloth towel will work. Using a towel or mitt to protect your hands, take the wrapped dry ice out of the shipping container. Do not put dry ice directly on tiles or solid surface countertop as the extreme cold of the dry ice may cause the surface to crack. Once you have removed your frozen pizzas, place the dry ice back in the insulated bag and move it to a well-ventilated area away from children or animals until any remaining ice has disappeared. Do not breathe the carbon dioxide gas deeply or for an extended period of time.

Does dry ice contribute to greenhouse gas emissions?

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Dry ice is the frozen form of liquid carbon dioxide or CO2. As it melts, it changes back into gaseous CO2. Dry ice's contribution to CO2 emissions is minimal, especially when compared to vehicles, which produce 30% of greenhouse emissions.

Now & Future Ideas

Will Etalia ever offer a personal-sized pizza?

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Funny you should ask...we are considering offering personal-sized pizzas in addition to our 13” family-sized.

Will you ever offer a meat pizza?

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We’d love to. Please let us know what pizza you’d like us to launch next by sending us an email to hello@etaliafoods.com.

Following Etalia

I can’t get enough of the fun Etalia culture, where else can I see what you are doing?

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Please make sure to follow us @etaliafoods on Instagram and Facebook.

Want to learn more about Etalia?

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Please contact us by sending an email to hello@etaliafoods.com or review Our Story and Blog posts.

Interested in joining our team?

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We’d love to hear from you. Please send us an email at JoinOurTeam@etaliafoods.com and we will share any current job openings.

How was Etalia founded?

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2,174 miles

That's how far Kristin Carman, Etalia founder, trekked after deciding she needed something different. She had lost her balance. She needed to prioritize LIVING and EXPERIENCING her life. It became the first of many ‘go big or go home’ moments.

Read our story »

What’s so special about Etalia?

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Etalia is the first and only Organic, Fresh Rising, Gluten-Free Craft Pizza. Etalia isn’t just another gluten-free pizza. It’s the absolute best tasting frozen pizza on the market...that just happens to also be gluten-free & organic. Finally, you can eliminate the need to bake one pizza for the gluten-free eater and another for the gluten-full eaters.

Check out the top reasons people love us.

My Etalia Account

Do I need to create an account to order Etalia Pizzas?

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No. You do not need to create an account to order Etalia pizza, however, getting an account will allow you to see previous orders and checkout faster in the future.

What is the benefit of creating an account?

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The benefit of creating an account is to view previous orders, earn reward points when you refer friends to Etalia, and checkout easier and faster.

How do I create an account?

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+ You can create an account at checkout

OR

+ You can also create an account by registering here.

What's the difference between creating an account and subscribing?

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 + When you enter your email address to 'subscribe' you are signing up to receive fun facts, limited-time offers, new flavor releases, and more.

+ When you create an account, you are enabling yourself to see previous orders, checkout faster and earn reward points as you refer friends to Etalia, along with receiving emails from Etalia.

Do you offer a subscription program, where I can save money on regular orders?

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Not yet, but please let us know if this is of interest and we will fast-track it!

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